Refund policy
At Mordenline, every bikini is designed with comfort, quality, and style in mind. Since swimwear is an intimate wear product, hygiene and safety are extremely important to us. We therefore maintain strict product-condition requirements for all returns, replacements, and exchanges.
Cancellation Policy
Orders can be canceled within 24 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled. To request a cancellation, please contact us at hello@mordenline.com or +91 99240 04847 (Call / WhatsApp).
Return & Exchange Policy
You can request a return or exchange within 3 days of delivery. The product must be completely unworn, unwashed, undamaged, and in its original condition, with all original tags and hygiene stickers intact. Products showing any signs of use, washing, alteration, stains, perfume, makeup, or damage may not be accepted.
For an exchange, the customer must send the product to our studio at their own expense using a reliable courier service. Mordenline does not provide pickup services for exchanges. The customer must also pay a ₹200 delivery charge per replacement product. The replacement will be dispatched only after we receive and inspect the returned product and confirm that it meets our policy requirements.
For a return, the product must meet the same condition requirements. Once the product is received and approved after inspection, the refund will be processed within 14 days. A ₹200 delivery charge per returned product will be deducted from the refund amount. To process the refund, the customer must provide valid bank details or a UPI QR code.
Replacement Policy
Replacement is available for products that are damaged, defective, or have a manufacturing issue, provided the request is raised within 3 days of delivery. The customer must clearly explain the issue and provide the required photos and video. After verification and approval, the product must be sent to our studio for inspection.
Unboxing & Packing Video Requirement
For both return and exchange requests, an uncut and unedited video is mandatory. The video must clearly show the package before opening, the product and its condition, all original tags and hygiene stickers, and the product being packed again for return. Requests without the required video may not be accepted.
Customer-Responsible Shipping
For an approved return or exchange, the customer is responsible for sending the product to our studio and paying the applicable shipping charges. Please ensure the product is securely packed to prevent damage during transit.
Return / Exchange Address:
Mordenline
810, 8th Floor, Mantra ITC,
Ram Chowk, Mota Varachha,
Surat, Gujarat – 394101
Size-Related Exchange
If you have selected the wrong size, you can request a size exchange within 3 days of delivery, subject to availability of the required size. The customer must send the product to our studio at their own expense using a reliable courier service. Mordenline does not provide pickup services for exchanges.
Once we receive and inspect the product, we will provide the replacement size, if available. The customer must pay a ₹200 delivery charge per replacement product, and the replacement will be dispatched after the product passes our quality and hygiene inspection.
If the required replacement size is not available, we will process a refund after deducting ₹200 per product as the delivery charge. The refund will be processed within 14 days after the product is received and approved. The customer must provide valid bank details or a UPI QR code to receive the refund.
Product Condition
All returned or exchanged products must be unused, unworn, unwashed, and undamaged, with all original tags, hygiene stickers, and packaging intact. Any product showing signs of use, washing, alteration, stains, makeup, perfume, or missing tags/hygiene stickers may be rejected.
Non-Eligible Cases
Returns or exchanges will not be accepted if the request is made after 3 days of delivery, if the required video is missing, edited, or unclear, or if the product has been worn, washed, altered, damaged, or returned without its original tags or hygiene stickers. Returns or exchanges due to change of mind or personal preference may also be rejected. Sale, discounted, promotional, or offer products are not eligible for return or exchange.
Refund Policy
For eligible returns, the refund will be processed within 14 days after the returned product is received and successfully inspected. A ₹200 delivery charge per returned product will be deducted from the refund amount. Refunds will be made using the bank details or UPI QR code provided by the customer.
How to Request a Return or Exchange
To request a return or exchange, contact us within 3 days of delivery with your Order ID, reason for the request, required photos, and complete uncut and unedited packing video.
📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)
Our team will review the request and confirm whether it is eligible. If approved, the customer must send the product to our studio. Once received, the product will undergo a quality and hygiene inspection before the return refund or exchange is processed.
Need Help?
For any questions regarding returns, exchanges, or replacements, please contact our support team:
📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)
Important Notice
Mordenline reserves the right to reject any return, exchange, or replacement request that does not meet the conditions mentioned in this policy. These requirements are in place to maintain strict hygiene standards while ensuring a fair and transparent experience for our customers.
Thank you for shopping with Mordenline. 💙
