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💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding. 💙 Heavy rain may cause slight delivery delays. Thanks for understanding.

Refund policy



Return, Replacement & Exchange Policy

At Mordenline, every bikini is designed with comfort, quality, and style in mind. Since swimwear is an intimate wear product, hygiene and safety are extremely important to us.

Therefore, we follow a strict No Return and No Refund Policy.

Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order.

  • Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation:

📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)

Replacement Policy

We offer replacement only for products that are damaged, defective, or have a manufacturing issue.

  • Replacement requests must be raised within 24 hours of delivery.

  • Requests made after 24 hours of delivery will not be accepted.

  • You must clearly explain the issue and provide the required photos/videos.

  • The product must be unused, unworn, unwashed, and in its original condition.

Unboxing & Repacking Video Requirement

A complete, unedited video is required for replacement requests.

The video should:

  • Start before opening the package.

  • Clearly show the product and its condition.

  • Show the issue or damage clearly.

  • Show the product being repacked for return.

Replacement requests without the required video may not be accepted.

Customer-Responsible Return Shipping

If the replacement request is approved:

  • The customer must send the product to our location using a reliable courier service.

  • Mordenline does not provide pickup services from the customer's location.

  • The customer is responsible for the cost of sending the product back to us.


Return Shipping Address

Mordenline
220, Abhishek Arcade,
Nr. Dhameliya Brothers, Yogichowk,
Surat, Gujarat, India – 395010

After we receive and inspect the product, the replacement will be processed.

Replacement Delivery Charge

A ₹200 replacement delivery charge must be paid by the customer for shipping the replacement product.

The replacement will be dispatched after the returned product has been received, inspected, and approved.

Size-Related Replacement

If you have selected the wrong size, replacement may be possible only if the required size is available and the request is made within 24 hours of delivery.

If the required size is not available, we will issue a coupon code for the same amount paid by the customer.

  • No monetary refund will be provided.

  • The coupon will be valid for 1 year from the original delivery date.

  • The coupon can be used for a future purchase on Mordenline.

Product Condition Requirements

For any approved replacement, the product must be:

  • Unused and unworn

  • Unwashed

  • Free from perfume, stains, makeup, or other damage

  • With all original tags and hygiene liners intact

  • In the original packaging

Any signs of use, washing, alteration, or damage may make the product ineligible for replacement.

How to Request a Replacement

Step 1: Contact Us

Contact us within 24 hours of delivery with:

  • Order ID

  • Reason for replacement

  • Photos of the issue

  • Complete unboxing/repacking video

📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)

Step 2: Verification

Our team will review the issue and verify the submitted photos and video.

Step 3: Send the Product

If approved, the customer must send the product to:

Mordenline
220, Abhishek Arcade,
Nr. Dhameliya Brothers, Yogichowk,
Surat, Gujarat, India – 395010

The customer must arrange and pay for the return shipping.

Step 4: Inspection & Replacement

Once we receive and inspect the product, the replacement will be processed if it meets our policy requirements.

The replacement product will be dispatched after approval and payment of the ₹200 replacement delivery charge.

Non-Eligible Cases

Replacement will not be accepted if:

  • The request is made after 24 hours of delivery.

  • The required video is missing, edited, or unclear.

  • The product has been used, worn, washed, altered, or damaged.

  • Original tags, hygiene liners, or packaging are missing.

  • The request is due to change of mind or personal preference.

  • The customer selected an incorrect size and the required size is unavailable.

  • The product was purchased during a sale, offer, discount, or promotional campaign, where applicable.

Sale and promotional items may be final sale and non-replaceable.

No Return & No Refund Policy

Due to the hygienic and intimate nature of swimwear, Mordenline does not accept product returns.

We also follow a strict No Refund Policy and do not provide monetary refunds.

For eligible cases, the available resolution will be:

Product Replacement or, if the required size is unavailable, a coupon code for the same amount paid.

Need Help?

Our customer support team is happy to assist you.

📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)

Important Notice

Mordenline reserves the right to reject any replacement request that does not meet the conditions mentioned above.

These policies are designed to maintain strict hygiene standards while providing a fair and transparent shopping experience for our customers.

Thank you for shopping with Mordenline. 💙