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Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers Free Standard Shipping Easy Refund under 24 hrs Rated 4.9/5 by 500+ happy customers

Refund policy

Return & Exchange Policy

At Mordenline, every bikini is thoughtfully designed using premium fabrics and crafted with attention to comfort, confidence, and quality. We take great pride in delivering products that meet the highest standards.

As swimwear falls under the intimate wear category, maintaining hygiene and safety is extremely important. Therefore, we have established the following Return & Exchange Policy to ensure fairness and transparency for all customers.

Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order.

  • Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, please contact us:

📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)

Exchange Policy

We offer exchange only for products that are damaged, defective, or have manufacturing issues.

We do not offer returns for change of mind, incorrect size selection, or personal preferences.

Customers must report the issue within 24 hours of delivery.

Important Requirements for Exchange

To qualify for an exchange, the following conditions must be met:

1. Contact Us Within 24 Hours

You must contact our customer support team within 24 hours of delivery.

📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)

2. Unboxing Video Is Mandatory

A complete, unedited unboxing video is required.

The video must:

  • Start before opening the package.

  • Continue without any cuts or edits.

  • Clearly show the product and any damage or issue.

⚠️ Claims without an unboxing video will not be accepted.

3. Product Condition

The product must be:

  • Unused and unworn.

  • Unwashed.

  • Free from perfume, stains, makeup, or damage.

  • Returned with all original tags, hygiene liners, and packaging intact.

Any signs of usage will make the product ineligible for exchange.

4. Exchange Handling Charges

A ₹250 exchange handling fee will be applicable and must be paid by the customer.

How to Request an Exchange

Step 1: Contact Us

Send the following details via email or WhatsApp within 24 hours of delivery:

  • Order ID

  • Reason for exchange

  • Photos (if applicable)

  • Complete unboxing video

Step 2: Verification

Our team will review the request and verify the issue.

Step 3: Return Shipping

If approved, we will share the return shipping address.

Mordenline does not arrange pickup services. Customers are responsible for shipping the product back using a reliable courier service.

Step 4: Inspection & Replacement

Once the product is received and inspected:

  • The exchange request will be approved.

  • The replacement product will be dispatched.

📦 Exchange products are delivered within 7 business days after approval.

Non-Eligible Cases

  • Exchange requests will not be accepted if:
  • The request is raised after 24 hours of delivery.
  • The unboxing video is missing, edited, or unclear.
  • The product has been used, washed, damaged, or altered.
  • Original tags, hygiene liners, or packaging are missing.
  • The product was purchased during a sale, offer, discount, or promotional campaign.

⚠️ All sale items are final and cannot be exchanged.

No Refund Policy

Mordenline follows a strict No Refund Policy.

We do not provide monetary refunds under any circumstances.

Approved cases will only receive: Product Exchange

Need Help?

Our customer support team is always happy to assist you.

📧 hello@mordenline.com
📞 +91 99240 04847 (Call / WhatsApp)

Important Notice

Mordenline reserves the right to reject any exchange request that does not comply with the above terms and conditions.

Our policies are designed to maintain the highest hygiene standards while ensuring a safe and enjoyable shopping experience for all our customers.

💙 Thank you for shopping with Mordenline.