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Shipping policy

Shipping Policy

At Mordenline, we are committed to delivering your favorite swimwear safely, quickly, and with complete transparency. Every order is carefully packed to ensure that your products arrive in perfect condition and reflect the premium experience you expect from us.

Please read our shipping policy below to understand how we process, dispatch, and deliver your orders.


Order Processing

  • All orders are processed within 2 business days (Monday to Saturday).

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a shipping confirmation email or WhatsApp message containing your tracking details.

⚠️ During sale periods, festive seasons, or high-order volumes, processing times may be slightly extended.


Shipping Across India

Mordenline currently delivers across India through trusted logistics partners including:

  • Blue Dart

  • Delhivery

  • DTDC

  • Shiprocket

Estimated Delivery Timelines

πŸ“ Metro Cities: 7–10 Business Days
πŸ“ Other Cities & Towns: 10–12 Business Days
πŸ“ Remote Areas: 12–15 Business Days

Please note that these delivery timelines are estimated and may vary due to:

  • Weather conditions

  • Public holidays

  • Courier operational delays

  • Natural disasters or unforeseen circumstances

Mordenline shall not be held responsible for delays caused by third-party courier services.


Order Tracking

Once your order is dispatched, you will receive a tracking link via:

βœ… Email
βœ… WhatsApp

You can use the tracking link to monitor the real-time status of your shipment.

If you experience any tracking issues, please contact us:

πŸ“§ hello@mordenline.com
πŸ“ž +91 99240 04847 (Call / WhatsApp)


Delivery Policy

Please ensure that your:

  • Full shipping address

  • Pin code

  • Contact number

are accurate at the time of placing the order.

⚠️ Address changes cannot be made once the order has been shipped.


Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address

  • Incorrect contact number

  • Customer unavailability

the order may be returned to us by the courier partner.

A re-shipping charge of β‚Ή250 will apply for re-dispatching the order.


Delivered But Not Received

If the courier tracking shows the package as "Delivered" but you have not received it, please notify us within 24 hours of the delivery update.

Our support team will coordinate with the courier partner to investigate the issue.


Packaging

Every Mordenline order is packed in a secure, tamper-proof, and eco-conscious packaging to protect your products during transit.

If you notice:

  • Damaged outer packaging

  • Torn packaging

  • Signs of tampering

Please:

  1. Refuse to accept the package (if possible).

  2. Contact our support team immediately.

Share:

  • Order ID

  • Photos of the package

  • Details of the issue

πŸ“§ hello@mordenline.com
πŸ“ž +91 99240 04847


Pre-Orders & Delayed Shipments

For pre-order products:

  • Orders will be dispatched once the product becomes available.

  • The estimated shipping date will be communicated during purchase or order confirmation.

In rare situations involving:

  • Manufacturing delays

  • Inventory issues

  • Courier disruptions

our team will proactively update you via email or WhatsApp.


International Shipping

Currently, Mordenline ships only within India.

We are actively working on expanding our services internationally and will soon introduce shipping to selected countries.


Need Assistance?

For any shipping, delivery, or order-related queries, please contact us:

πŸ“§ hello@mordenline.com
πŸ“ž +91 99240 04847 (Call / WhatsApp)

Registered Address:

810, 8th Floor, Mantra ITC,
Ram Chowk, Mota Varachha,
Surat, Gujarat – 394101


Important Highlights

βœ… Orders processed within 2 business days.
βœ… Delivery across India.
βœ… Tracking details shared via Email & WhatsApp.
βœ… β‚Ή250 re-shipping charge for failed deliveries.
βœ… Address changes are not possible after dispatch.
βœ… Report delivery issues within 24 hours.
βœ… Secure and tamper-proof packaging.
βœ… International shipping currently unavailable.


At Mordenline, we strive to ensure every order reaches you safely, securely, and on timeβ€”because confidence shouldn't have to wait. πŸ’™