Shipping policy
Shipping Policy
At Mordenline, we are committed to delivering your favorite swimwear safely, quickly, and with complete transparency. Every order is carefully packed to ensure that your products arrive in perfect condition and reflect the premium experience you expect from us.
Please read our shipping policy below to understand how we process, dispatch, and deliver your orders.
Order Processing
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All orders are processed within 2 business days (Monday to Saturday).
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Orders placed on Sundays or public holidays will be processed on the next working day.
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Once your order is shipped, you will receive a shipping confirmation email or WhatsApp message containing your tracking details.
β οΈ During sale periods, festive seasons, or high-order volumes, processing times may be slightly extended.
Shipping Across India
Mordenline currently delivers across India through trusted logistics partners including:
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Blue Dart
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Delhivery
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DTDC
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Shiprocket
Estimated Delivery Timelines
π Metro Cities: 7β10 Business Days
π Other Cities & Towns: 10β12 Business Days
π Remote Areas: 12β15 Business Days
Please note that these delivery timelines are estimated and may vary due to:
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Weather conditions
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Public holidays
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Courier operational delays
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Natural disasters or unforeseen circumstances
Mordenline shall not be held responsible for delays caused by third-party courier services.
Order Tracking
Once your order is dispatched, you will receive a tracking link via:
β
Email
β
WhatsApp
You can use the tracking link to monitor the real-time status of your shipment.
If you experience any tracking issues, please contact us:
π§ hello@mordenline.com
π +91 99240 04847 (Call / WhatsApp)
Delivery Policy
Please ensure that your:
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Full shipping address
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Pin code
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Contact number
are accurate at the time of placing the order.
β οΈ Address changes cannot be made once the order has been shipped.
Failed Deliveries
If a delivery attempt fails due to:
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Incorrect address
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Incorrect contact number
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Customer unavailability
the order may be returned to us by the courier partner.
A re-shipping charge of βΉ250 will apply for re-dispatching the order.
Delivered But Not Received
If the courier tracking shows the package as "Delivered" but you have not received it, please notify us within 24 hours of the delivery update.
Our support team will coordinate with the courier partner to investigate the issue.
Packaging
Every Mordenline order is packed in a secure, tamper-proof, and eco-conscious packaging to protect your products during transit.
If you notice:
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Damaged outer packaging
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Torn packaging
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Signs of tampering
Please:
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Refuse to accept the package (if possible).
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Contact our support team immediately.
Share:
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Order ID
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Photos of the package
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Details of the issue
π§ hello@mordenline.com
π +91 99240 04847
Pre-Orders & Delayed Shipments
For pre-order products:
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Orders will be dispatched once the product becomes available.
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The estimated shipping date will be communicated during purchase or order confirmation.
In rare situations involving:
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Manufacturing delays
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Inventory issues
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Courier disruptions
our team will proactively update you via email or WhatsApp.
International Shipping
Currently, Mordenline ships only within India.
We are actively working on expanding our services internationally and will soon introduce shipping to selected countries.
Need Assistance?
For any shipping, delivery, or order-related queries, please contact us:
π§ hello@mordenline.com
π +91 99240 04847 (Call / WhatsApp)
Registered Address:
810, 8th Floor, Mantra ITC,
Ram Chowk, Mota Varachha,
Surat, Gujarat β 394101
Important Highlights
β
Orders processed within 2 business days.
β
Delivery across India.
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Tracking details shared via Email & WhatsApp.
β
βΉ250 re-shipping charge for failed deliveries.
β
Address changes are not possible after dispatch.
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Report delivery issues within 24 hours.
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Secure and tamper-proof packaging.
β
International shipping currently unavailable.
At Mordenline, we strive to ensure every order reaches you safely, securely, and on timeβbecause confidence shouldn't have to wait. π